- Welcome the guests whether on the phone or in the hotel and assist with baggage, packages, briefcases etc.
- Has an impeccable attitude which conveys the image of the brand and hotel.
- Keep eyes open to give service promptly and efficiently with a friendly smile.
- Establish a good rapport with the guests.
- Show the guest around the bedroom, explaining the operation of any equipment.
- Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel.
- Listen to the guests at all times, strive to respond as quickly as possible to all requests made by guests.
- Assist guests with transportation requests & taxis.
Qualifications
Candidate must have previous experience.
Warm and caring personality
Ability to work cohesively as part of a team with minimum supervision
Ability to anticipate and focus attention on guest needs, being professional and welcoming