Senior Delivery Manager Residential Mixed Use Projects

Johnsons 1871 is the over-arching group label that covers a range of consumer, but mainly b2b brands, operating in the moving, asset, project, and facilities management arenas.

Our businesses add a tremendous amount of value above and beyond simply moving things from A to B. With innovative and market-leading tools for asset tracking and management and a Sustainability First message, Johnsons has big ambitions and already wins day after day against their competition.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we work in and follow the guidelines of the Equal Opportunities Act 2010.

Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Job Role

To be actively involved in the all-round Move Management from inception and programme development to completion and delivery.

You will manage and coordinate a team of people and resources to deliver a commercial move that is efficient cost effective and on time. You will make sure your team acts appropriately and displays excellent customer service at all times.

Committed to preserving the integrity of the client and be the point of contact for the entire moving process, working closely with the client to ensure that any problems are dealt with efficiently and the process is tailored for the client s convenience.

• Provide a single point of contact to the client ensuring responsibilities for relocation activities are clear
  
• Resource and maintain a list of staff with the appropriate certification and training for the job
  
• Work with the project teams/manager and assist with the move management and operational resource planning as required for the move
  
• Assisting the project manager with information to help plan the moves including the provision, relocation, audit, and collection of equipment needed to aid the physical relocation and manage the operative of the equipment
  
• Liaising with the client to assist with the planning of the move
  
• Reacting with ad hoc requests, ensuring resources and equipment are allocated appropriately
  
• Assess the best routes in and out of the building including taking note of restrictions enforced by the building, local authority etc. or any parking/loading restrictions.
  
• Planning and agree which entrances, exits and service yards will be used in the relocations taking particular care and attention to security, client s workflow, and ensuring this information is handed to the Operations Manager for the Move Teams
  
• Arranging parking dispensations as required
  
• Managing relocation process on time and inception to completion, on budget, meeting challenging programmes and requirements
  
• Developing and deploying change control and risk management procedures
  
• Ensuring that relocations align with corporate and planning guidelines and processes
  
• Deliver move programme and phasing plans according to agreed methodology
  
• Checking and verifying the origin and destination space plans
  
• Ensure consistent communication with all stakeholders making sure everyone knows what is happening at all times.
  
• Robust management of relocation cost and change requests
  
• Attend schedule move meetings
  
• Ensure the highest customer satisfaction.
  
• Complete all required documentation for moves, ensuring the client has done the same and all documentation reaches the required department in good time.
  
• You must be able to demonstrate how you can be compliant with all accreditation and industry required standards.
  
• Be mindful and be able to develop potential further move opportunities
  
• To ensure the accurate entry of data input to relevant company system
  
• Make sure the move is signed off by the client and feedback is completed.
  
• Ensure an invoice is processed on the completion of the work.
  

The role will involve travel nationwide and may involve overnight stays in lodgings.

Requirements

• Strong communication skills as well as the ability to work effectively as leader
  
• Excellent admin skills with attention to detail.
  
• Manage a team of diverse individuals to deliver the move on time and efficiently
  
• Be able to work well under pressure, to cost and time constraints
  
• Be well organised and able to effectively arrange the move, the ability to multi-task is essential.
  
• Be a good problem solver, able to use intuition to resolve any issues and complaints from the client.
  
• You must be proficient in Microsoft Office and Systems
  
• Excellent knowledge of health and safety in the workplace
  
• Driving Licence
  
• Prince 2 (preferred)
  
• BAR accreditation
  
• CPC Transport qualification
  
• Educated to degree level or equivalent experience hold any qualifications associated with Removals Management
  

Benefits

Death in Service Benefits

Company Pension

NHS discount scheme

Employee retail discount scheme.