Concierge

• Welcome and assist Guests’ according to Brand Standards.
• Be an ambassador of Fairmont Dubai by providing memorable Guest experiences.
• Ensure prompt, efficient and updated recording of mails, parcels, and messages.
• Maintain a perpetual presence on the Concierge Desk throughout the hours of the shift.
• Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests.
• Greet and assist Guests following hotel standards either in person or on the phone.
• Greet all Guests courteously, using the Guest’s name whenever possible and maintains a genuine smile and keep friendly and interested manners.
• Follows Occupational Health & Safety regulations.
• Report suspicious people, behavior, parcels and vehicles to hotel Security.
• Ensure adherence to Fairmont’s Code of Ethics.
• Offer assistance to Guests and provide them with many different alternatives.
• Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty.
• Personalize the interaction in anyway and engage with Guests as individuals.
• Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.
• Offer accurate directions with a complimentary map of surrounding area while offering directions.
• Follow up and make sure all messages / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper.
  

Qualifications

• Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills.
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), additional languages are an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.
• Must be computer literate in Microsoft Windows and MS Office suite.