Front office manager

- Ensures the smooth running of operations daily and in a proactive manner

- Ensures that in accordance with Golden Sands Health and Safety Policy, fire exits are free of obstructions

- Support and assist all reception departments

- Ensures that all guests receive prompt attention, affection and personal acknowledgment and resolves related problems

- Inform and coordinate with other departments concerned with reception issues such as home services, engineering, sales, and maids

- Check all correspondence regarding the day’s arrivals to identify the arriving and arriving guests and their needs, and follow up as needed.

- Follow up on any discrepancies in the rooms with home services

- Maintain booking procedures for same day arrival

- Maintain appropriate standards of behaviour, uniform, cleanliness, appearance and attitude of all reception staff

- Check the cleanliness of the lobby, public areas and lights as well as the appearance and behavior of the reception staff in a correct and orderly manner

- Ensures accuracy and updating of all administrative information

- Understand and carry out tasks in accordance with the hotel's emergency procedures

- Check guest rooms daily

- Respond quickly to any operational requests from the reception department and other departments in the hotel

- Dealing with problem situations that were referred but not resolved

- Complete welcomes and farewells for VIP clients, delegations and group leaders as required

- Conduct an effective handover with the incoming manager/supervisor