Front Office Supervisor

KEY RESPONSIBILITIES

• Ensure company brand standards, policies and procedures are always adhered to.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Provide customers a positive first and last impression and maintain it at all times.
• Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
• Provide the team with necessary training and support.
• Bookkeeping duties, such as balancing accounts (credit limit).
• Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
• Always ensure outstanding customer care.
• Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Adhere to company credit limit policies.
• Allocate rooms to expected arrivals after checking the guest preferences and special requests.
• Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc.
• Cross check all billing instructions are correctly updated.
• Ensure Front Office log book / checklist is always updated and actioned upon.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
• Assist all departments in servicing the guests during high volume periods.
• Take responsibility in the absence of the Duty Manager/Front Office Manager.

Desired Skill & Expertise:

• At least 2 years’ experience as Front Office Supervisor in 4/5* property with 300+ inventory
• Front Office computer literacy (e.g., OPERA, VICAS etc.)
• Excellent communications skills with Proficiency in speaking and writing Business English
• Required language(s): fluent English, with preferred fluent French, Arabic, or Russian
• Team player with excellent planning and organizing skills
• Able to work flexible working hours with rotating shifts
• Pleasant personality with good problem-solving skills