CRM Technical Consultant
Posted on :
14-07-2022
Employer Active
1 Vacancy
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Job Description
- Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
- Architecting the CRM system, related customizations and reports to model the business’s organizational process
- Advising business users on best practices for CRM, development or integration processes
- Balance business users requests and requirements with technical constraints
- Writing technical specifications for planned work
- Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
- Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View
- Building and configuring CRM forms, views, dashboards and workflows
- Developing SSRS reports using Microsoft SQL and FetchXML
- Working closely with BI project teams or other resources for completion of projects related to the CRM system
- Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
- Maintain code repository, VSTS backlog and source control
- Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system
- Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
- Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
- Estimating the completion of tasks and managing resource time
- Ensuring consistent release management, change management and project approval processes
- Support of the application including fixing application issues
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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