CRM Technical Consultant
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
- Architecting the CRM system, related customizations and reports to model the business’s organizational process
- Advising business users on best practices for CRM, development or integration processes
- Balance business users requests and requirements with technical constraints
- Writing technical specifications for planned work
- Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
- Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View
- Building and configuring CRM forms, views, dashboards and workflows
- Developing SSRS reports using Microsoft SQL and FetchXML
- Working closely with BI project teams or other resources for completion of projects related to the CRM system
- Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
- Maintain code repository, VSTS backlog and source control
- Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system
- Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
- Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
- Estimating the completion of tasks and managing resource time
- Ensuring consistent release management, change management and project approval processes
- Support of the application including fixing application issues
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
تخطيط موارد المؤسسة / إدارة علاقات العملاء (برنامج تكنولوجيا المعلومات)
