Etisalat UAE

Responsibilities: 1. Provide exceptional customer support through various channels including phone, email, and chat. 2. Troubleshoot technical issues and provide solutions to customers in a timely manner. 3. Document customer interactions and resolutions in the CRM system. 4. Collabor More...

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop and maintain strong relationships with clients to ensure their needs are met and their expectations are exceeded - Collaborate with i More...

Eligibility Criteria • For Etisalat positions, relevant experience in the telecoms industry is preferred. • A bachelor’s degree or equivalent in a comparable discipline is frequently required. • Certain employment at Etisalat require proficiency in relevant technology and tools. • Str More...

Develop the e2e Network strategy across all technologies, including the Mobile network, Fixed network, Transport network, Core platforms and Multi-Cloud Infrastructure. . Responsible for shaping network strategy, anticipating industry trends ahead of competition; as well as translati More...

Responsible for managing segment P&L end-to-end, deliver yearly targets. Be the internal & external expert for the segment, bringing external best practice from global market leaders& tailoring for the UAE market to maximize segment Revenue from full customer life cycle More...

Own the strategy and execution of go-to-market (GTM) plans, timelines, launch scenarios, pricing, and promotions for Devices products and programs on owned and operated channels Understand key customer needs and industry trends, competition, technology, etc., for Devices and work t More...

1-Oversee, plan, execute and govern the retail operations strategy and retail overall strategy in full alignment with consumer commercial and company strategy. 2-Manage and maintain smooth business relationship with different stakeholders ensuring that proper alignment, communication More...

This channel will sell and promote Etisalat Services directly to Consumers. Provide day to day guidance and operational management support for channel partner staff Responsible for achieving assigned sales targets. Key Responsibilities: 1.Achieve the assigned sales targets in More...

Develop and implement Telecom API monetization plans. Work closely with product development, network, IT, Sales, Finance, and Security teams to ensure successful implementation. Analyze data to identify potential clients and market trends. Develop pricing strategies for API produ More...

Ownership of the sales incentivization (commissions) plans and end-to-end process, including: o Provide validation and analysis to ensure targets are set at an appropriate level across all sales segments. o Ensure accurate and timely calculation of the incentivization plan payments More...

Responsible for managing the Prepaid Business end to end with full P&L accountability Evaluate product performance, revenue, profitability, cost, and market shares Service and price plans positioning, pricing and GTM strategy Analyze consumer usage behavior and identify new More...

Own the lifecycle management of Etisalat’s global managed ICT and Internet services delivered to customers. Lead development of new or enhanced services by: Analyzing/understanding the market Determining feasibility and prioritization of new services Writing market an More...

. Accountable for overseeing manpower requirements across Consumer Sales, extending cross functional support for forecasting manpower requirements across all sales sections, reviewing Headcount v/s Budget availability and making recommendations to the Sales Management. . Responsibl More...

Communication Roadmap and methodology: Develop and implement a comprehensive communication methodology that aligns with the organization's customer experience goals and digital initiatives. This should aim to consistently and effectively communicate with customers to enhance their More...

The Director of Customer Journey and CX Comms plays a critical role in shaping and delivering exceptional customer experiences. They ensure that every interaction with the organization is designed to meet customer needs, build brand loyalty, and drive business growth. Roadmap definit More...

Manages, analyzes, forecasts and understands assigned consumer segment in terms of segment needs, segment size, segment growth, trends, profitability etc. Follows up on relevant segment data from Market & Customer Intelligence (including primary research, data mining, external More...

1. Manage large complex accounts sales and lead contract negotiations and involve the right stakeholders as needed. 2. Develop his/her account plans, identifying opportunities and strategies to capture them. 3. Maintain strong professional relationships with key decision makers and More...

Responsible for SMB segment sales performance in the zone. Oversees managed SMB segment to ensure prompt and reliable service to all customers. Manage day-to-day functioning of the team, provide prompt, courteous and competent service to all managed SMB customers. Review regularl More...

Utilize analytical tools, to drive Business Analysis activities, market research, business intelligence and end-to-end performance reporting, to provide decision quality information to management to support business growth. Apply structured variance analysis for all revenue compone More...

Participates in the telecom regulatory support in company's business activities and projects. Participates and performs daily operations in telecom regulatory issues, including interactions with the UAE telecom regulator and other UAE telecom operators on telecom regulatory mat More...