Key Account Director – Private Sector

The Key Account Director is responsible and held accountable for all aspects of InterSystems existing clients business within the region. The incumbent is charged with developing and executing the strategy that should result in ongoing maintenance of a satisfied and stable installed customer base in collaboration with all other InterSystems regional and global teams.

InterSystems have been present in the Middle East for many years and a loyal customer base has been developed. The remit of the Key Account Director will be to take the region to the next level of development and the goal will be to:

• Developing an executing a strategy to ensure high customer satisfaction levels
• Identify cross selling opportunities within the existing customer base

Responsibilities:

• Lead a team of Account Managers with responsibilities for existing business primarily around InterSystems flagship Electronic Health Record System TrakCare and HealthShare
• Increase customer satisfaction levels in the installed base.
• Lead and drive the execution of account plans.
• Play a hands-on role in assisting the Account Managers with the development of key accounts.
• Forecasting and reporting.
• Coaching and mentoring.
• Direct the building of senior customer relationships

Key Characteristics:

• Leadership:Ability to inspire guide and direct people towards a unified goal; ability to garner trust through respect and honesty; vision drive and commitment to achieve with the intelligence to make it happen.
• Decision-Making / Judgement:Makes considered decisions on less than perfect information; identifies critical factors to consider when making decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively.
• Independence & Self Confidence:Figures things out independently in ambiguous or unstructured situations; runs with ideas/ initiatives without needing direction or supervision; is comfortable with takings risks going into a novel situation; directly addresses or raises issues of concern to him / her.
• Communication and Influence:Is articulate and gives clear concise and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate.
• Flexibility & Adaptability / Composure Under Pressure:Ability to handle changes in direction and work priorities with ease; adaptable; is positive and level-headed under pressure; reacts calmly and analytically to crises and doesnt overreact.

Qualifications:

• 5 years experience in sales management
• Experience in enterprise-wide software solutions
• $5m deal size within Application / Solution Sales
• Experience managing complex / lengthy sales cycles
• Private Sector sales experience in the GCC
• Track record of over performance against quota
• Direct End User experience
• Demonstrable leadership skills
• Strong Presentation skills
• Degree Qualified