The Order Taker cum Cashier is responsible for providing exceptional customer service. This role includes accurately taking orders processing payments and ensuring excellent customer service while upholding the principles of wellness and health-conscious living. Also be able to answer customer questions and provide helpful advice.
- Greet guests warmly and professionally reflecting the calm and inviting ambiance of the wellness environment.
- Accurately take food and beverage orders ensuring all dietary preferences and restrictions are noted.
- Provide detailed menu descriptions including wellness-oriented options to assist guests in making informed choices.
- Confirm and repeat orders to ensure accuracy
- Process payments accurately through POS systems handling cash credit cards and other payment methods.
- Issue receipts and maintain a record of all transactions.
- Ensure end-of-shift reconciliation of cash and sales reports.
- Address guest inquiries about menu items promotions and wellness offerings.
- Resolve complaints or escalate issues to supervisors promptly and professionally.
- Promote additional wellness services or menu items where appropriate
Requirements
- Previous experience as a cashier order taker in a similar role in hospitality or wellness establishments.
- Familiarity with POS systems and cash handling procedures.
- Strong communication and interpersonal skills.
- Attention to detail for accurate order-taking and payment processing.
- Calm manner and professionalism aligned with the wellness industry s ethos.
- Ability to work under pressure in a fast-paced yet serene environment.
- Basic mathematical and problem-solving skills.
- Preferably females only below 30 years of age
Benefits
- Competitive Salary: Based on experience and role responsibilities
- Club Access: Full access to SEVEN Wellness Club facilities and classes
- F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
- Career Growth: Opportunities to grow across SEVEN s expanding group of brands
- Supportive Culture: A team-oriented environment that values initiative professionalism and well-being