Senior End User Support
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
RESPONSIBILITIES (INCLUDES ALL TASKS):
We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.
Key Responsibilities:
- Proficiency in Microsoft Windows server OS and Client OS 11 macOS and mobile devices (Android/iOS).
- Efficient management and maintenance of end-user IT assets including laptops PCs software printers scanners video conferencing devices attendance systems and IP telephones.
- Experience with ITIL-based service desk ticketing tools SLAs and remote support tools with knowledge of incident management service requests problem management and change requests.
- Solid understanding and experience with mail flow in an enterprise environment and Office 365.
- Troubleshooting issues related to conferencing software (e.g. MS Teams WebEx TeamViewer) and meeting room solutions.
- Providing orientation on IT products and technologies used within the organization to new staff.
- Knowledge of Active Directory (AD) DNS DHCP and Group Policy Object (GPO) management.
- Downloading installing and configuring software to meet user requirements.
- Escalating advanced IT support cases based on priority and ensuring follow-up.
- Maintaining IT assets and documentation including network and user details.
- Providing L1 support and demonstrating good knowledge of server network and security devices.
- Supporting printer management scanners biometric systems and CCTV devices.
- Responding to IT support requests via phone email and in person.
- Familiarity with the configuration and usage of email clients and mobile devices/smartphones.
- Serving as an escalation point for all organizational IT issues.
- Knowledge of Windows endpoint patching and troubleshooting.
- Performing accurate root cause analyses (RCAs) for all reported incidents.
- Knowledge of enterprise backup and restoration processes as well as server storage UPS and rack systems.
- Coordinating and following up with vendors and follow-up.
- Participating in internal and external audits.
Required Skills and Experience:
- A minimum of 5-6 years of experience in End User Support and IT Infra support(link removed)>
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
End User Support and IT Infra support
Willingness to work 24/7 support window on-call after duty hours as needed.
SOFT SKILLS:
MANDATORY
- Strong analytical and troubleshooting skills.
- Excellent communication a customer service-oriented approach and documentation skills.
- Ability to work independently and as part of a team.
نوع التوظيف
دوام كامل
