Senior End User Support
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Job Description
RESPONSIBILITIES (INCLUDES ALL TASKS):
We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.
Key Responsibilities:
- Proficiency in Microsoft Windows server OS and Client OS 11 macOS and mobile devices (Android/iOS).
- Efficient management and maintenance of end-user IT assets including laptops PCs software printers scanners video conferencing devices attendance systems and IP telephones.
- Experience with ITIL-based service desk ticketing tools SLAs and remote support tools with knowledge of incident management service requests problem management and change requests.
- Solid understanding and experience with mail flow in an enterprise environment and Office 365.
- Troubleshooting issues related to conferencing software (e.g. MS Teams WebEx TeamViewer) and meeting room solutions.
- Providing orientation on IT products and technologies used within the organization to new staff.
- Knowledge of Active Directory (AD) DNS DHCP and Group Policy Object (GPO) management.
- Downloading installing and configuring software to meet user requirements.
- Escalating advanced IT support cases based on priority and ensuring follow-up.
- Maintaining IT assets and documentation including network and user details.
- Providing L1 support and demonstrating good knowledge of server network and security devices.
- Supporting printer management scanners biometric systems and CCTV devices.
- Responding to IT support requests via phone email and in person.
- Familiarity with the configuration and usage of email clients and mobile devices/smartphones.
- Serving as an escalation point for all organizational IT issues.
- Knowledge of Windows endpoint patching and troubleshooting.
- Performing accurate root cause analyses (RCAs) for all reported incidents.
- Knowledge of enterprise backup and restoration processes as well as server storage UPS and rack systems.
- Coordinating and following up with vendors and follow-up.
- Participating in internal and external audits.
Required Skills and Experience:
- A minimum of 5-6 years of experience in End User Support and IT Infra support(link removed)>
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
End User Support and IT Infra support
Willingness to work 24/7 support window on-call after duty hours as needed.
SOFT SKILLS:
MANDATORY
- Strong analytical and troubleshooting skills.
- Excellent communication a customer service-oriented approach and documentation skills.
- Ability to work independently and as part of a team.
Employment Type
Full Time
Key Skills
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