Delivery Practice Manager

At Amazon Web Services (AWS) were looking for an experienced leader to build our Engagement Management Professional Services specialty team. As the person in this role you will be responsible for ensuring the successful delivery of engagements. You will partner with other AWS ProServe organizational leaders to expedite stakeholder alignment team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle. You will be a strategic business partner assisting in development of internal teams in agile frameworks best practices and AWS prescriptive practices to accelerate both innovation and migration scenarios with customers.

Professional Services engage in a wide variety of projects for customers and partners providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams to get the right solution delivered and drive feature innovation based upon customer needs.


Key job responsibilities
- Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory driving AWS adoption in key markets and accounts.
- Leadership build and lead a team of individuals who will be responsible for the successful delivery of projects with our most strategic customers.
- Advisory work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle.
- Talent Development and Training Enable customers partners and internal teams on our agile delivery framework AWS prescriptive way of working and continue to develop and iterate on the current methodology.
- Drive a consistent project/engagement experience for our customers through our Engagement Manager community.
- Solutions - This includes participating in pre-sales on-site visits understanding customer requirements proposing and delivering ProServe offerings such as mass migration programs and help develop custom solution engagements.
- Expertise - Collaborate with AWS field sales pre-sales training and support teams to help partners and customers learn and use AWS services in key market verticals & regulated industries such as financial services media/entertainment and healthcare/life sciences.
- Delivery - Deliver and manage multi-stream technical engagements with partners and customers. Provide oversight at executive level and enable communication on program or projects progress and financials tailored to the audience. The Engagement Manager is responsible for managing customer expectations managing AWS delivery consultants and managing the scope and budget of each individual project.
- Feedback - Work with AWS engineering support and business teams to convey partner and customer feedback and lessons learned.




About the team
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Managed a team whose primary responsibility is program/project management in a professional services environment
- Extensive hands on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile/Iterative and Waterfall methodologies
- Experience developing and maintaining executive relationships (C-level CIO CTO CISO etc) with the ability to articulate complex concepts concisely to collaborate among technical and non-technical stakeholders.
- Ability to manage internal and external cross-functional teams in fast-paced matrix partner and customer organizations.


- Extensive experience managing and leading delivery of large portfolios or programs across one or more industry verticals such as Financial Services Health and Life Sciences Media and Entertainment Telecommunications Retail Automotive Oil & Gas and Manufacturing
- Proficiency in cloud technology value proposition principles and services including infrastructure business applications data management security application platforms and consumer facing technology
- AWS certifications AWS engagement delivery experience or other public cloud certifications
- Project Management certification (PMP PRINCE) and/or Agile (e.g. APM CSM PMI-ACP SAFe SM CSPO) certification
- Post Graduate Degree (e.g. MBA MS Computer Science etc.)



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.