Senior Presales Consultant

At IFS as a Senior PresalesConsultantyou will collaborate with account teams prospects and existing customers toqualify and scoperequirements  with a view to helping them understand how IFS Enterprise Service Management Solutions will deliver positive outcomes for their organization.

Arabic speakers preferred

You will need to be comfortable having close dialogue withexternal stakeholders including C-level technical management and architectural teams to position IFS as the partner of choice for the adoption and enablement of IFS solutions in our core industry verticals. Often you will act as the lead interface between our customer and local & offshore delivery teams.

Our customers are typically mid to large enterprises covering six key verticals; Aerospace & Defense Energy/Utilities & Resources Manufacturing Engineering/Constriction & Infrastructure Service and Telecoms. As such this role will have industry knowledge in some of those industries to act as a trusted advisor and key technology ambassador for our customers in positioning our key solutions.

As this is a customer facing role focused on providing complex solutions you need to be comfortable working in a multi-faceted role that will include requirements gathering solution configuration delivering both executive & detailed solution presentations acting as a solution evangelist at conferences trade shows and the like.  You will be comfortable talking to subjects such as The Art of The Possible when faced with new customer challenges.

Ideally you have extensive experience in presales consulting or solution design with other ERP or ITSM solutions such as SAP Oracle Microsoft ServiceNow etc. Alternatively experience with aligned solutions in either in one of the six key industries mentioned above will be highly regarded.

Experienced engaging in long and complex sales cycles

Key Responsibilities

• In this role you will be a strong voice for our customers bringing technical industry and business acumen to the forefront to meet our customers needs
• Establish a deep understanding of our customers business and technical needs 
• Create a trusted technical advisor relationship with our customers technologists and internal technical teammates 
• Develop solution architecture framework to support solution selling on an enterprise level. Help to provide vision define system and application architecture problem anticipation and problem-solving ability across the landscape
• Lead change across large platforms / functional areas using technology solutions
• Provide software / hardware technical architecture expertise to ensure proper solution design
• Interface with all Pre-Sales Solutions Architects globally (and build a community) to train mentor guide through new solution architecture framework.
• Provide coverage for key customer-facing events particularly C-level discussions.
• Build link to provocative selling model to ensure architecture views are properly integrated.
• Shape drive and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders.

Qualifications :

• Background in presales consulting with 5 years of experience with software presales
• A strong understanding of ERP and/or IT Service Management.
• Interpersonal skills including creativity and curiosity with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels. 
• Ability to deliver compelling product demonstrations.
• Bachelors Degree in business science engineering technology or related discipline or equivalent work experience.
• Demonstrated problem solving and creative skills ability to exercise sound judgment and make decisions based on market and customer trends go beyond the status quo. 
• Resilient proactive and inquisitive by nature
• Must be willing to travel (approximately 50% or more)
• Fluency in English essential

Additional Information :

• Background in presales consulting with experience with software presales ideally in the service management space
• A strong understanding of ERP and/or ITSM.
• Interpersonal skills including creativity and curiosity with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels.
• Ability to deliver compelling product demonstrations.
• Bachelors Degree in business science engineering technology or related discipline or equivalent work experience.
• Demonstrated problem solving and creative skills ability to exercise sound judgment and make decisions based on market and customer trends go beyond the status quo.
• Resilient proactive and inquisitive by nature
• Fluency in English and Arabic is essential 

Remote Work :

No

Employment Type :

Full-time