Call Centre Supervisor

The Role

• This opportunity is with a large Retail Company in Dubai.
• As a Supervisor you would be responsible for Call Center operations this role plays a crucial role in maintaining client satisfaction and loyalty by providing exceptional services.
• You would be responsible to organize and direct the staff of the call center.
• You will be assessing work and give feedback to maximize performance of the team.
• Answer staff questions, provide guidance and feedback to team members.
• Train new employees.
• Ensure a friendly and motivating work environment.

Responsibilities:

• Assist in the formulation of targets for individuals and teams.
• Hire and onboard new employees.
• Answer questions from staff and provide guidance and feedback.
• Anticipate escalation and take over calls when needed.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance report.
• Ensure a friendly and motivating work environment.