Director Customer Success MENA

Were looking for a Director Customer Success MENA to join Procores regional team. In this role youll lead scale and inspire a team of accomplished individuals committed to providing longterm value to our customers in the MENA region.

As a Director Customer Success MENA youll partner with crossfunctional leaders globally to establish strategic customer lifecycle plans and objectives to deliver against retention and adoption targets. Responsible for Solution Engineering Customer Success Engineers and Professional Services you embody our values of Optimism Ownership and Openness.

What youll do:

• Develop strategic plans to drive adoption targets within each customer as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted results

• Manage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teams

• Develop a team of Customer Success Professionals throughout the MENA Region focused on adoption usage retention and expansion

• Manage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners. 

• Build deep relationships with our MENA customers developing a strong network of champions across all key contacts

• Utilise quantitative and analytical skills to drive action and highimpact results

• Work closely with Global leadership to deliver excellent customer experience from sales to renewal

• Manage KPIs milestones and longterm goals supportive of the overall company strategic objectives for revenue growth gross and operating margins

• Ensure that we are accurately forecasting atrisk accounts and developing plans to support customer retention

• Develop and implement strategies that create a learning environment attract and retain top performers reduce time to proficiency and scale the team

What were looking for:

• Bachelors degree is preferred and/or equivalent work experience

• 10 years of pre or postmanagement experience in a B2B SaaS company preferably large geographically dispersed teams

• Previous experience owning and developing strategic customer relationships

• A deep understanding of value drivers in recurring revenue business models with experience managing or working within revenuefocused teams at a Saas company is preferred

• An enthusiastic and creative leader with the ability to inspire and motivate others

• Influence through persuasion negotiation and consensusbuilding

• Empathy for customers and passion for revenue and growth

• An analytical and processoriented mindset with a desire for continuous learning and improvement

• Willingness to travel as needed

Additional Information :

Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.

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