This is a remote position.
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
Requirements
- Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
Benefits
1. Remuneration: R200 000 CTC per annum
2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week
- Rotational shifts Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key)
4. Training: 4 weeks (Fully Paid).
5. Probation period: 4 months
6. Health insurance benefit (Paid for by the Company)
7. Work from home may be considered:
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).
Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered) Located in South Africa Permanent residence permit/ South African ID holders only Excellent Computer literacy & technical skills No criminal record. Flexibility to work shifts Previous customer service experience preferred