Urgent Care Program Director

Responsibilities

• Organizational and administrative duties:
• Provide oversight of the program through monitoring, reporting, and quality assurance activities
• Provide programmatic, clinical and quality supervision to Care Coordinators and Patient Navigators
• Manage administrative and programmatic aspects of the program, including budgeting, reporting, chart reviews, and liaison with grantor (if applicable)
• Communicate with staff and partner organizations regularly and concisely
• Oversee the day-to-day functioning of the program
• Maintain a strong referral system and ensure that all contractual service delivery targets are met
• Collaborate with health care providers (such as primary care physician, mental health workers, nurses) to ensure that the full continuum of care is brought to HIV-positive clients
• Oversee ongoing quality management activities and integrate quality improvement into daily program operations
• In some cases, organizes or leads staff training sessions
• In some cases, provides clinical supervision to Patient Navigators and/or Care Coordinators
  

Qualifications

• Personal characteristics and skills
• Commitment to the mission of care coordination
• Commitment to quality improvement
• Interpersonal skills and the ability to communicate concisely and positively to Care Coordinators and Patient Navigators
• Communication skills to negotiate expectations and carry out protocols
• Possess initiative and problem-solving skills
• Strong sense of teamwork and team-building
  

Education And Experience

• MPH, MSW, MPA, MBA—or—BSN, PA, NP with formal managerial training
• 3 years minimum of managing similar services
• Strong understanding of cultural competency with the target population
• Computer literacy necessary