Soft Services Manager

• Partner with the Home Operation Manager to execute tasks flawlessly.
• Champion the highest standards of health, safety, and environmental practices.
• Analyze operational costs, adhere to budgets, and report on financial performance.
• Implement and monitor KPIs, SLAs, and operational procedures to ensure excellence.
• Identify business opportunities in collaboration with the Bid Department.
• Lead recruitment, training, and performance evaluations to build a high-performing team.
• Optimize cleaning programs, equipment, chemicals, and supplier relationships.
• Develop and enforce SOPs, training initiatives, and performance assessments.
  

Requirements

• At least 10 years of experience in the Facility Management industry, with a focus on soft services.
• Proven expertise in installation, maintenance, and repair within large commercial settings.
• A solid grasp of Workplace Health & Safety practices.
• A diploma or bachelor’s degree in Facility Management or related discipline; an MBA is advantageous.
• Preference for candidates with professional certifications, such as BICS.
• Deep knowledge of industry standards including BICSc, COSHH, ISO, HACCP, ESTIDAMA, APPA, and LEED.