Service Program Manager

Desired Characteristics

• Strong communication skills to synthesize complex issues and communicate clearly. Ability to learn and communicate professional discussions with technical, clinical, and executive staff.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization both internally and customer facing.
• Strong analytical skills and business acumen (i.e., knowledge of healthcare service lines, Profit & Loss centers, balance sheets, capital and operational planning).
• Experience working in the healthcare industry, including interaction with hospital administration (i.e., account management, relationship-building experience).
• Experience in client-facing role (e.g., consulting, project management, process improvement (Six Sigma/ LEAN)), while serving as advocate for client’s needs.