Plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to ensure high level of safety performance.
Ensure sufficient staff and support facilities are available for shift in cooperation with central allocations based on the agreed service standards.
Supervise the day-to-day operations of the department to ensure that work processes are implemented.
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
Ensure compliance to all relevant safety policies, procedures, and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of BAPP.
Build and maintain relationships with stakeholders to ensure that customers’ requirements are met and in compliance with regulatory, safety and legal requirements.
Conduct spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes.
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