Quality Analyst - Native Arabic speaker
Posted on :
18-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2637029
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
Employment Type
Full Time
Company Industry
Key Skills
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