Product Support Specialist
Posted on :
16-02-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1915463
Responsibilities:
• Act as the single point of contact for all technical issues for the end users
• Respond to all queries within the defined SLA
• Log incidents and service requests on the ticketing platform
• Provide end-to-end resolution for technical issues
• Escalate unresolved incidents to the development team and follow up to closure
• Troubleshoot customer-related queries
• Troubleshoot menu-related issues
• Troubleshoot software-related issues
• Troubleshoot Zoho CRM-related issues
• Troubleshoot inhouse App related issues
• Troubleshoot payment-related issues on the website and app
• Enable or disable access to software and platform based on approval
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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