Online Customer Succ....
Online Customer Success Representative
Posted on :
18-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2541725
Responsibilities:
1. Responding to customer inquiries and providing timely and accurate assistance via various communication channels, including email, live chat, and social media platforms.
2. Troubleshooting and resolving customer issues related to online bookings, flight changes, refunds, and other online services.
3. Providing technical support and guidance to customers who encounter difficulties navigating Air Arabia's online platforms.
4. Collaborating closely with internal teams, such as IT and marketing, to identify and address customer pain points, system errors, and improvement opportunities.
Employment Type
Full Time
Department / Functional Area
Key Skills
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