Online Admin Support

Job Description

Purpose:

Work closely with the Service Management Manager to develop tools and solutions to fulfil business and operational needs related to Service Assurance This includes process automation, enhancements, and integration with other OSS/BSS

Responsibilities:

Design and develop quality assurance tools or solutions based on business requirements

Interact with other teams to assess new opportunities and participate in requirements gathering

Carry out code development, enhancement and optimization

Deploy software tools, processes, and implement new automatic scripts and applications

Manage project delivery with vendors and internal stakeholders

Maintain and upgrade existing systems

Perform software testing and support the end-to-end process

Troubleshoot applications and software issues

Solicit user feedback and recommend improvements

Develop technical documentations to guide future software development projects

Train users

Requirements

Qualifications

Degree in Computer Engineering, Computer Science, Computer Studies, Information Technology, or equivalent

1 to 2 years of relevant working experiences in a software development environment

Good working knowledge of TCP/IP, Core Internet Protocols (such as MPLS, DNS, DHCP, RTP, BGP, IS-IS)

Familiar with telecom service assurance processes, network monitoring tools and methodologies

Familiar with network telemetry technology and concepts

Hands-on experiences with:

C/C++, C#, Java, Go, Ruby, Perl or Python

Deploying and maintaining Linux VM

Unix commands and shell scripting

Containers, dockers and Kubernetes

Databases (SQL and No SQL)

Elastic Stack, InfluxDB, Grafana, UIPath, RANCID, Ansible

Demonstrated knowledge of:

Automation concepts (RPA and Ansible)

Cloud concepts

DevOps

Source control management/ version control including GitHub

REST or YAML

Handled full Software Development Life Cycle

Qualifications Degree in Computer Engineering, Computer Science, Computer Studies, Information Technology, or equivalent 1 to 2 years of relevant working experiences in a software development environment Good working knowledge of TCP/IP, Core Internet Protocols (such as MPLS, DNS, DHCP, RTP, BGP, IS-IS) Familiar with telecom service assurance processes, network monitoring tools and methodologies Familiar with network telemetry technology and concepts Hands-on experiences with: C/C++, C#, Java, Go, Ruby, Perl or Python Deploying and maintaining Linux VM Unix commands and shell scripting Containers, dockers and Kubernetes Databases (SQL and No SQL) Elastic Stack, InfluxDB, Grafana, UIPath, RANCID, Ansible Demonstrated knowledge of: Automation concepts (RPA and Ansible) Cloud concepts DevOps Source control management/ version control including GitHub REST or YAML Handled full Software Development Life Cycle