IT Support Specialist

These skills will help you succeed in this position:

• Minimum of 8 years' experience testing both hardware and software, ensuring that systems are functioning properly.
• Minimum of 5 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
• Minimum of 3 years' experience supporting special IT projects and managing their end-to-end lifecycle.
• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
• Ability to write technical documentation and plain language documentation dependent on audience.
• Self-motivated, task-driven, and able to quickly learn new skills.