Duty Manager - Front....
Duty Manager - Front Office
Posted on :
20-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2285133
- To assume responsibility for all activities in the hotel in the absence of executive management.
- To be fully aware of all activity within the hotel on a day to day basis.
- To monitor the operation of all departments to ensure all operating standards are maintained.
- To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
- To assist in maintaining a high level of security for both guest and hotel property.
- To be fully conversant with all emergency procedures and pertinent local legislation.
- To ensure all workstations are staffed correctly.
- To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
- To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
- To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
- To ensure an accurate log is kept of all incidents of note occurring.
- To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
- To operationally assist all departments as may be required.
- To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
- To carry out performance appraisals for all night front office staff.
- To ensure regular inspections of all hotel areas are done at least once every evening.
- To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
- Keep up to date with hotel emergency procedures.
- Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
- To organise on a quarterly basis the “early bird” meeting for all night staff and executive management
- To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.
Employment Type
Full Time
Department / Functional Area
Key Skills
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