Director of Rooms

Roles & Responsibilities Job Description You will oversee the day-to-day operations of the entire Rooms Division, maintaining Front Office, Housekeeping, Laundry and Recreation brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Rooms Division team members. Capturing and implementing best current practice SOP's relating to Front Office, Housekeeping & Laundry, and Recreation operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.