Client Delivery Head

Knowledge, Skills, and Attributes:

Ability to lead and coach a team

Ability to establish strong relationships with internal stakeholders and external clients

Excellent relationship-building skills

Strong ability in managing coordinated delivery of service

Excellent written and verbal communication skills

Strong collaboration skills

Ability to work well in a pressurized environment

Excellent client centricity

Excellent business acumen and commercial skills

Highly analytical with proven negotiation skills

Passionate, strong initiative, self-driven with a commitment to succeed

Academic Qualifications and Certifications:

Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a Ph.D. or equivalent degree without experience; or equivalent work experience

ITIL certification

Required Experience:

Demonstrated client engagement experience at a very senior level

Demonstrated experience in a Managed Services and/or Support Services environment

Demonstrated years of experience managing and leading a service delivery team and/or related function