Call Centre And Leads Management Specialist

Job Title: Call Centre and Leads Management Specialist

Job Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication relationshipbuilding and exceptional customer service you will play a crucial role in expanding our patient base and promoting the highest standard of care.

Job Responsibilities:

• Engage with potential patients via phone calls email and other communication channels to convert leads into appointments or consultations.
• Build strong and lasting relationships with potential and existing patients. Understand their needs concerns and preferences to provide personalized service.
• Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients addressing any questions or objections they may have.
• Efficiently manage appointment calendars and schedules ensuring optimal utilization of time slots and prompt followups.
• Conduct followup calls and emails to nurture potential patients and guide them through the decisionmaking process assisting them in making informed choices.
• Deliver exceptional customer service at all touchpoints addressing inquiries resolving issues and ensuring a positive patient experience.
• Work closely with the marketing team to understand campaign strategies target audience demographics and marketing initiatives. Provide feedback on lead quality and suggest improvements.
• Monitor and analyze lead conversion rates appointment booking rates and other relevant metrics. Identify areas for improvement and implement strategies to increase conversion rates.
• Keep accurate records of all patient interactions appointments and outcomes in the CRM system.

Job Requirements:

• Min. experience of 12 years in tele sales customer service or a related field preferably in the healthcare industry.
• Excellent communication skills both verbal and written with a friendly and persuasive demeanor.
• Empathy and a genuine desire to assist patients in making wellinformed decisions about their healthcare needs.
• Strong organizational skills and the ability to multitask effectively in a fastpaced environment.
• Adaptability to learn about medical procedures and services to engage with potential patients confidently.
• Resultsdriven with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• High level of integrity and adherence to ethical standards in dealing with patient information and inquiries.
• Fluent in English and Arabic

Skills Hub is an online recruitment portal based in Abu Dhabi.

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Remote Work :

No