BUSINESS ANALYST - DYNAMICS CRM

• Translate business requirements into CRM business solutions leverage CRM workflow technology to automate business processes Interpreting data analysing results using statistical techniques
• CRM Configuration: Configure and customize Microsoft Dynamics CRM to meet the needs of the business including designing and implementing workflows forms entities and views.
• Data Management: Ensure data integrity by defining data migration and integration strategies data cleansing and data validation rules within the CRM system.
• System Testing: Develop and execute test plans to validate CRM system changes including user acceptance testing (UAT) and address any issues that arise during testing.
• Training and Support: Provide training and support to endusers and stakeholders on CRM functionalities ensuring proper adoption of the system.
• Documentation: Maintain comprehensive documentation of CRM configurations processes and procedures.
• Reporting and Analytics: Create and maintain reports and dashboards to provide valuable insights into business performance and customer interactions.
• Continuous Improvement: Stay updated on the latest CRM trends best practices and Microsoft Dynamics updates to identify opportunities for system improvement.
• Develop communication plans training materials and workshops to educate stakeholders and promote buyin for proposed changes.

Vertical: Technology

Remote Work :

No