Bereavement Lead

Skills Abilities/knowledge Essential

• Ability to assess and make effective decisions under pressure in complex situations
• Ability to communicate clearly and concisely in highly charged environments
• Ability to take decisions with sound judgement and understanding when to report to senior manager
• Able to understand and articulate highly complex health and procedural issues to a lay audience
• Able to evaluate options and present articulate arguments
• Ability to successfully influence and persuade others
• Excellent interpersonal skills with an ability to work with people in stressful situations
• Effective communication skills with patients and relatives
• Knowledge of the statutory process and procedures required when a person dies
• Ability to deal tactfully and discreetly with matters of confidential or sensitive nature
• Excellent response and report writing, presentation skills and experience of chairing meetings
• Ability to compile and interpret comparative and trend information using databases and other software packages
• Good attention to detail, with the ability to identify the need for further intervention or investigation following review of documentation or data
• Able to promote equality and diversity as a manager and team member