Assistant Manager - Research and Insights

Deliverables - KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server).

• New Project Builds
  
• Project Refreshes
  
• Decommissioning of Hardware
  
• Incident Ticket Resolution
  
• Co-lo services smart hand ticket projects, refreshes, incidents and decommissioning
  

Responsibilities:

• Provide guidance/training and technical expertise to junior staff.
  
• Fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  
• Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  
• Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  
• Maintenance and support of the IT hardware infrastructure at the Data Centre s.
  
• Analysis and resolution of hardware and server incidents and problems for infrastructure.
  
• Documentation and implementation of infrastructure Change Requests.
  
• Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
  
• Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
  
• Available for on-call support when required.
  
• Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
  
• Server installation and configuration.
  

Requirements

Experience and Skill Set Requirements

Evaluation Breakdown:

1. Technical Skills:

Parameters:

• Knowledge building IT infrastructure.
  
• Knowledge working with and supporting multiple technical teams.
  
• Knowledge with V-Centre, VMware and building and maintaining virtual servers.
  
• Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  
• Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  
• Knowledge implementing and supporting security architecture.
  
• Knowledge building and supporting backup infrastructure.
  
• Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
  
• Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.
  

2.Working in an Uptime Tier IV Data Centre:

Parameters:

• Knowledge with ITIL concepts and procedures.
  
• Knowledge with Corporate Change, Incident, Problem, and Release Management.
  
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
  

3.Problem Solving:

Parameters:

• Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
  
• Knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  
• Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  
• Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  

4.General Skills

Parameters:

• Ability for strong documentation and writing skills.
  
• Knowledge for providing incident resolution.
  
• Knowledge of engaging vendors to address incidents/issues.
  
• Ability of working with and supporting multiple technical teams.
  
• Knowledge in using Office 365, Remedy/eSMT ticketing system.
  

Benefits