Account Executive - Transguard Workforce Solutions

Responsibilities

• Understand the day-to-day running and maintaining each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
• Coordinate and manage, with Finance, all of the invoicing required for all accounts, including following up payments Stipulate fees that need to be charged to the individual client accounts
• With the Account Manager, develop a good working relationship with the client and attend regular client meetings to ensure the smooth running of the contract
• Ensure that day-to-day operations are delivered within the agreed timeframes, escalate to the Account Manager any issues
• Ensure that individual work schedules are aligned to the team schedule in order to meet the deadlines
• Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests
• Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, adhoc request and visa cancellations
• Liaise with Finance team for raising the invoices as per agreed commercials
• Liaise with Payroll team for salary and full and final processing as per agreed timelines
• Liaise with WFS HR Admin team on the information regarding passport and residence visa expiry and keep close attention to their immigration status and potential absconders
• Contract profitability review
• Manage Client Systems and third-party system (SAP Fieldglass, Ariba) for invoicing uploading
• Prepare quotations to the clients for new hires and extensions
• Highlight any issues in the internal processes and provide solutions
• Track financial targets and focus on business growth

Desired Candidate Profile

Skills

Knowledge – Experience

• 1-3 years of experience in a similar position

Technical skills

• General knowledge in MS Office
• Reporting skills

Hard skills

• Intermediate Computer Skills
• Experience with managing quotations, purchase orders, payroll and invoicing

Soft

• Active Career Development
• Business Process Analysis
• Cultural Awareness
• Customer relationship management
• Customer Service Awareness
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Service Excellence
• Technical Report Writing