Associate Technical Engineer
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Job Description
JOB TITLE:
Associate Technical Engineer
JOB PURPOSE:
Field Engineer Hardware
QUALIFICATION:
BE/BTech/Bsc/Diploma
EXPERIENCE:
1 2 Years
CERTIFICATIONS:
Any Hardware Certifications
MANDATORY TRAININGS ATTENDED
REPORTING TO:
Senior Manager Service Support
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Candidate should be willing to work on field at customer premises
Candidate should be willing to work on Hardware deployments parts replacement at customer premises
Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands-On knowledge
Candidate will work primarily on HPE & Dell Servers Storage Tape Library Hyperconverged Infrastructure hardware.
Render support and Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.
Execute Health Check services and closure along with the team for AMC customers.
CERTIFICATIONS:
Any Hardware Certifications
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
Good Theoretical Knowledge on:
oServer Hardware Components
oStorage Hardware Components
oHardware Firmware
oWindows Server infrastructure
SOFT SKILLS:
MANDATORY
written and verbal communication and analytical skills
to multi-task prioritize multiple objectives initiatives and requests.
Degree of Perseverance
good Customer handling Skills
do attitude
to learn new technologies
Required Experience:
IC
Employment Type
Full-Time
