Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary:
The Team Leader is responsible for managing kiosk sales operations guiding a team of sales executives and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations enhancing the teams morale and providing a world-class customer experience at the kiosk.
Key Responsibilities:
Team Management & Leadership:
Manage and guide a team of sales executives at the kiosk.
Train and mentor team members to enhance product knowledge and sales skills.
Monitor individual and team performance providing coaching and feedback.
Motivate the team to meet and exceed sales targets.
Sales & Business Development:
Drive kiosk sales of telecom products like SIM cards mobile plans internet packages and accessories.
Develop and implement strategies to drive customer traffic and conversions.
Identify opportunities for cross-selling and upselling.
Ensure all sales activities align with company goals and KPIs.
Customer Service & Relationship Management:
Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
Develop a strong brand image through great service.
Resolve escalated customer issues and have them resolved instantly.
Operations & Compliance:
Operate day-to-day kiosk operations including inventory management and POS transactions.
Ensure adherence to company procedures telecom regulations and compliance procedures.
Maintain accurate records of sales inventories and customer transactions.
Reporting & Coordination:
Generate and present daily/weekly sales reports and performance feedback.
Coordinate operations with management marketing and logistics teams.
Keep current with telecom products prices and market trends.
Requirements
Qualifications & Skills:
Education & Experience:
Bachelors degree in Business Sales or related field (desired).
3 years sales experience in telecom or retail with a minimum of 1 year in a management position.
Established record of meeting sales quotas and managing a team.
Skills & Abilities:
Excellent leadership coaching and team management skills.
Impressive sales negotiation and communication abilities.
Customer-centric with problem-solving capabilities.
Resilience in a fast-retail environment under pressure.
Understanding of CRM applications and POS systems.
Other Requirements:
Readiness to adapt to work in a kiosk-based retail environment.
Flexibility in working shifts weekends and public holidays when needed.
Required Skills:
Qualifications: Bachelors degree in Business Marketing or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid Fiber and Business On). Valid drivers license and willingness to travel frequently Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication negotiation and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated goal-oriented and able to work independently. Ability to thrive in a fast-paced and competitive environment.
Required Education:
Graduate
Employment Type
Full Time
Company Industry
Dairy Product Manufacturing / Agriculture / Construction / Mining Machinery Manufacturing /
