Duty Manager
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and customer-focused Duty Manager to join our team in Dubai United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
- Oversee daily hotel operations ensuring the highest standards of service excellence
- Respond promptly and effectively to guest inquiries feedback and concerns
- Manage and resolve guest complaints turning challenges into positive experiences
- Build genuine connections with guests making them feel truly at home
- Collaborate closely with department heads to improve workflows and service quality
- Conduct regular safety rounds and lead emergency response efforts when necessary
- Monitor and maintain compliance with hotel policies and local regulations
- Train and mentor staff to uphold service standards and foster a positive work environment
- Manage shift handovers ensuring smooth transitions between teams
- Analyze guest feedback and implement improvements to enhance overall guest satisfaction
Qualifications :
- Proven experience in hospitality management preferably in a similar role
- Strong leadership skills with the ability to motivate and guide team members
- Excellent problem-solving abilities and decision-making skills
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software and systems
- In-depth knowledge of hotel operations safety procedures and industry best practices
- Ability to remain calm and effective under pressure
- Flexible availability to work various shifts including mornings afternoons and evenings
- Proactive and independent work ethic with a keen eye for detail
- Passion for hospitality and commitment to delivering exceptional guest experiences
- Adaptability to a dynamic work environment and changing priorities
- Strong organizational skills with the ability to multitask efficiently
- Customer-focused mindset with a drive for continuous improvement
- Team player mentality with the ability to collaborate across departments
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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