This role carries full responsibility for administrative functions with a strong focus on travel desk operations. The incumbent will independently manage end-to-end activities ensuring efficiency compliance and cost savings.
- Manage front office operations including handling calls and greeting guests.
- Take ownership of booking travel tickets directly through airline/travel portals and agents.
- Arrange visas hotels insurance local transfers and related travel requirements.
- Ensure cost-effectiveness by sourcing the best fares and services without compromising on quality.
- Build and maintain strong working relationships with travel agents hotels and service providers across the region.
- Organize banquet and hotel arrangements for meetings conferences and corporate events.
- Manage the travel module within the HRMS and airline portals.
- Track and reconcile credit card transactions related to administrative and travel expenses.
- Provide support to HR & Finance functions including training programs cheque releases and related initiatives.
- Assist management-level employees with secretarial and administrative support ensuring timeliness and confidentiality.
- Prepare MIS and reporting monthly travel MIS reports (spend analysis usage trends savings achieved).
b) Qualifications & Experience
- Graduate; degree/diploma in Travel or Business Administration preferred.
- 56 years of experience in administration and travel desk management with hands-on use of airline and travel portals.
- Strong knowledge of travel industry processes including visas hotel bookings and travel insurance.
- Proficiency in MS Office HRMS systems and online booking platforms.
c) Skills & Attributes
- Strong communication skills (verbal and written) are a pre-requisite.
- Proficiency in MS Office and travel portals.
- Good negotiation and vendor management skills to ensure cost-effectiveness.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Attention to detail and accuracy in record-keeping and MIS reporting.
- Interpersonal skills for working effectively with employees management and external partners.
- Ability to work independently take ownership and deliver end-to-end solutions.
Required Experience:
Manager