Consumer Experience Executive
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Job Description
We are looking for an Arabic speaking Consumer Experience Executive to drive the excellence of product content across digital platforms ensure a seamless new product listing process collaborate with agencies and support eCommerce account management. This role is pivotal in shaping how our brand is represented to consumers online and ensuring a superior end-to-end content and shopping experience.
Key responsibilities
Content Management & Product Listings
- Own and maintain the eCommerce portfolio content masterlist ensuring accuracy consistency and alignment with brand guidelines across platforms.
- Lead the new product listing process on eCommerce platforms (e.g. Amazon Noon Ounass
Namshi etc) ensuring timely and complete submissions. - Work closely with internal teams and regional counterparts to localize and adapt assets where
required.
Agency & Creative Coordination
- Act as the main point of contact with the content agency for asset creation copywriting and
imagery requirements. - Ensure all content meets platform-specific and SEO guidelines while remaining brand-consistent.
- Track timelines approvals and deployment of content on product pages.
Consumer Experience
- Monitor live content quality across platforms ensuring an optimal digital shelf experience.
- Collaborate with Customer Service and Account Management to address negative reviews FAQs
and feedback loops. - Optimize brand pages to reflect brand USPs and consumer-centric messaging.
Market & Competition Tracking
- Conduct regular audits of key competitors across eCommerce platforms focusing on pricing content quality reviews and positioning.
- Deliver actionable insights to the broader team to influence content strategy and commercial plans.
Cross-Functional & Commercial Support
- Support the eCommerce team with daily tasks such as campaign setup platform audits and brand store optimization.
- Track and report performance metrics related to content health consumer feedback and
conversion KPIs.
Skills & Competencies
- Strong project management and organizational skills.
- Detail-oriented with a passion for content and brand storytelling.
- Analytical mindset with proficiency in Excel PowerPoint and basic performance reporting tools.
- Excellent verbal and written communication skills with the ability to influence and collaborate
across all levels of the organization including non-technical stakeholders
Qualifications and experience
- Bachelors degree in Marketing Business Communications or a related field.
- 13 years of experience in digital content eCommerce or marketing.
Employment Type
Full Time
