Zoho Application Support Specialist
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Job Description
Key Responsibilities:
Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM People Books Creator etc.).
Monitor and manage the Zoho support ticketing system ensuring timely resolution of issues and anomalies.
Provide user support troubleshooting and guidance to enhance usage and adoption of Zoho applications.
Maintain and update documentation related to system configurations user guides and support procedures.
Manage user access roles and permissions across all Zoho applications.
Ensure system integrity and performance by monitoring logs user activities and potential issues.
Coordinate with Zoho support or third-party vendors when advanced troubleshooting is required.
Participate in user training and onboarding sessions to support effective use of the Zoho environment.
Support planning and execution of Zoho system updates and minor enhancements (non-developmental).
Requirements
Requirements:
Proven experience supporting Zoho applications (CRM People Books etc.) in a business environment.
Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
Familiarity with IT ticketing tools and incident resolution processes.
Ability to manage multiple requests and prioritize in a fast-paced environment.
Excellent communication organizational and documentation skills.
Fluency in English is required; Arabic is a plus.
Benefits
Employment Type
Full Time
