Reservations Agent | Hotel Experience
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
- Respond promptly to telephone requests for reservations and process accordingly.
- Check room and rate availability and accept/reject booking accordingly based on availability.
- Complete all reservation tasks as assigned and in accordance with established standards and procedures.
- To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests which require pre arrangements are attended to.
- Have thorough knowledge of all guest rooms and suites their location rates and amenities; be familiar with all hotel facilities and services.
- To ensure to complete all product knowledge training for the hotel.
- To update all document related with the materials for guest booking.
- To record all voucher or guarantee letter received and cross check with data which is up dated on to the system.
- Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
- Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
- Know and be familiar with the rate applied and be aware of any new package issue.
- Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
- To be familiar with Front Office Policies and Procedures Job Description and Employee Handbook.
- Support the Front Office department in the capacity of Guest Service Agent whenever required and as per business levels.
- Accurate handling of cash float whenever operating at the Front Desk
- Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
- Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
- Perform other duties which are assigned by the Department head from time to time.
Qualifications :
- Hotel Reservations & Front Office experience
- Understanding of Hotel PMS
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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