Reservations Agent | Hotel Experience
نُشرت في :
06-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Respond promptly to telephone requests for reservations and process accordingly.
- Check room and rate availability and accept/reject booking accordingly based on availability.
- Complete all reservation tasks as assigned and in accordance with established standards and procedures.
- To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests which require pre arrangements are attended to.
- Have thorough knowledge of all guest rooms and suites their location rates and amenities; be familiar with all hotel facilities and services.
- To ensure to complete all product knowledge training for the hotel.
- To update all document related with the materials for guest booking.
- To record all voucher or guarantee letter received and cross check with data which is up dated on to the system.
- Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
- Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
- Know and be familiar with the rate applied and be aware of any new package issue.
- Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
- To be familiar with Front Office Policies and Procedures Job Description and Employee Handbook.
- Support the Front Office department in the capacity of Guest Service Agent whenever required and as per business levels.
- Accurate handling of cash float whenever operating at the Front Desk
- Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
- Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
- Perform other duties which are assigned by the Department head from time to time.
Qualifications :
- Hotel Reservations & Front Office experience
- Understanding of Hotel PMS
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
