drjobs AVP- Governance & Controls العربية

AVP- Governance & Controls

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Accountabilities:

Governance & Risk Management:

  • Liaise with Internal Audit Compliance and operational risk to remediate issues.
  • Responsible for institutionalizing procedures and controls within the segment to assure compliance with applicable regulatory and legal requirements as well as good business practices
  • Keep updated with regulatory changes and identify impact on the business pro-actively.
  • End to end responsibility for OR incident management and RCSA - from origination to closure and subsequent update of processes to avoid future irregularities.
  • Act as the key point of contact between the business and Compliance Legal Ops Risk AMO and ITD
  • Coordinate the Operational Risk Management and Business Continuity (BCM) initiatives within BBG 
  • Support governance related activities for BBG in line with the bank principles as required
  • Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
  • Support implementation of KYC related projects and initiatives
  • Adherence to Risk Framework & Audit Operational Policy & Process
  • Support the Onboarding/KYC team to process KYC New to Bank (NTB) & refresh cases; and ensure all KYC/AML/CDD/EDD requirements are completed as outlined by Group Compliance; while adhering to Bank standards Policies and Procedures
  • Assist senior management in the implementation of Departments action plan by owning the respective objectives and delivering outcomes

Process & Project Management:

  • Formulate & upgrade SOPs SLAs and other requisite documentation.
  • Work closely with Credit Policy and risk team to develop diligent policy and process documentation.
  • Further upgrade and update policy & TM RAC basis business opportunity and market dynamics.
  • Design a competitive incentive structure & Sales contests and further monitor the adherence.
  • Lead all projects related to governance and risk viz. TESS KYC remediation facility restructuring limit module migration
  • Support the ongoing reviews of BBG DOAs Authorized signatories and operationalization of activities in line with organizational structure
  • Support coordination between BBG and Group Internal Audit (GIA) to ensure that all outstanding audit comments are properly addressed and closed by the respective Businesses in a timely manner
  • Support the team in the role as focal point for any BBG related requests received from applicable regulators; in particular the Central Bank of the UAE (CB UAE) and UAE Securities & Commodities Authority (SCA).
  • Support the team in delivering management of Alerts by facilitating the flow of information between the various stakeholders for the appropriate management of alerts (AML RFI Sanctions)
  • Supports the implementation of major transformation programs
  • Early warning infrastructure deployment for all business banking products

Customer Excellence:

  • Formulate & manage end to end process for all customer communication
  • Custodians for all marketing related tasks for BBG
  • Work closely with all product managers area managers and segment heads to develop an organized annual marketing plan
  • Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members product managers and relevant stakeholders.
  • Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit

Job Context:

  • Evaluate Existing Business Processes and Governance documents
  • Create Documentation Outlining Process Improvements
  • Manage Improvement Teams and Implementation Processes
  • Conduct Ongoing Analyses & update Department Procedures and Policies
  • Creates processes and integrates voice of the customer insights into cross-functional action plans
  • Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
  • Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
  • Signs-off for any process changes product and service developments and external customer communication
  • Formulate & manage end to end process for all customer communication
  • Custodians for all marketing related tasks for BBG

Frameworks Boundaries & Decision-Making Authority:

  • Governance
  • Process excellence
  • Risk Management
  • Process management
  • Customer experience

#LI-MM2


Qualifications :

  • Graduate with at least 3 years relevant local market knowledge in retail banking product and services
  • Sound compliance ops or product or sales governance background
  • Prior experience in digitization and process excellence
  • Customer obsessed change focused pragmatist
  • Good communication & interpersonal skills


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

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