drjobs Customer Success - Dubai العربية

Customer Success - Dubai

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job description

Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology Incognias novel approach provides frictionless experiences using device intelligence and the most precise location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud protect users and build customer trust.


The team

The Customer Success team is a multidisciplinary team we work on the border between the technical (fraud and technology) and business (relationship processes) worlds. We play a central role in the operation helping to coordinate internal teams in order to resolve all customer-related issues.


The opportunity

The role of Customer Success is to ensure that the customer is getting the most value possible from our solution ensuring that the client is achieving/exceeding expected results. We monitor usage metrics suggest and coordinate the implementation of improvements resolve technical issues and support the sales team.

Day-to-day responsibilities:

  • Engage customers in strategy meetings to derive maximum value from their partnership with Incognia;

  • Build and foster relationships with key decision makers and stakeholders across multiple customers.

  • Support a portfolio of Incognia accounts to combat diverse fraud types;

    • Monitor usage and performance metrics;

    • Propose improvements in customer processes based on our solutions;

    • Monitor the resolution of internal improvements that impact the customer;

    • Follow customer roadmap activities related to our solutions;

  • Maintain the relationship with the main customer stakeholders;

    • Periodic meetings with the client for accountability and follow-up;

  • Contribute to the maturation of the team/company processes Improvement of internal processes to optimize the scalability of our operations;

    • Participate in industry events (SaaS authentication anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge.

Job requirements

  • Bachelors degree in business or technology fields;

  • 3 years of experience with authentication biometrics anti-fraud digital or mobile identity solutions;

  • SaaS B2B experience;

  • Previous experience managing medium/large accounts;

  • Experience with data analysis and SQL - ability to work data in different tables/databases;

  • Definition and analysis of KPIs;


Stages of the process:

  • Interview with People

  • Interview with management

  • Technical Case Presentation

  • Cultural Fit with CTO and CEO


Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and wont be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities

All done!

Your application has been successfully submitted!

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.