Doorman
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
The Role
- Under the guidance and supervision of the Concierge and / or the Concierge Supervisor and within the limits of the established Accor policies and OSM (Operational Standards Manual) his/her responsibilities are to provide efficient personalized courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
- Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and cars park upon arrival and departure according to our hotel standards in order to ensure guest satisfaction under the control of the Concierge in the accomplishment of their objectives
Key Deliverables and Responsibilities
Planning and organising:
- Review and update Logbook.
- Be Smart well-groomed and maintain a friendly and cheerful disposition all the times.
- Assist guests with their luggage.
- Report regularly on happening to FOM.
- Aware of fire & first aid procedure.
- Handle guest complaints and report to manager.
- Perform as per OSM Standards and in line with the Companys Values and Core Behaviour.
- Proper grooming at all times.
- Attend training classes as per schedule.
- Show fullest cooperation and respect within the team and other departments.
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
Operations:
- Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Ensure the prompt and efficient handling off all guest luggage on arrival during stay departure and the luggage store as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient clean safe and hygienic maintenance of the Concierge Desk area.
- Check Hotel situation occupancy functions groups VIPs.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Concierge Front Office and other departments.
- To effectively handle all guest requests.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards
- Manual for his/her field of responsibility.
Additional Information :
- Vibrant personality professional and always presentable.
- A positive can do attitude and the ability to work within a team environment.
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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