Guest Experience Officer
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
- To use the proper telephone etiquette as per Sofitel standards.
- To respect the privacy of the guests and the confidentiality of the information.
- To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
- To call the Club Millesime Lounge Supervisor CM Manager DM or the FOM for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.
- To review on daily basis the Lounge logbook and keep it updated.
- To daily update the guest profiles with likes and dislikes.
- To attend a daily line up briefing conducted by the Lounge Supervisor. To provide a proper handover between the shifts.
- To share daily activity highlights with the Club Millesime Lounge Supervisor including internal and external guest opportunities.
- To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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