Customs & Customer Experience Specialist
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Job Description
We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporting our internal teams. If youre a great communicator thrive in a fast-paced environment and are detail-oriented this position is for you.
Key Responsibilities
- Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
- Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
- Coordinate with the shipper and freight forwarders to obtain required documents
- Manage customer communications via phone and email with professionalism and empathy
- Process orders promptly and accurately providing regular updates to customers
- Identify potential sales leads and coordinate with the external Sales team
- Contact suppliers to confirm stock and pricing ensuring transparency with clients
- Resolve customer concerns efficiently and politely
- Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed
Qualifications :
- High school diploma or degree in Economics or similar field
- Experience in customer service or sales specifically in the GCC region
- Expertise in export processes particularly from UAE free zones to the GCC region
- Strong customer-oriented thinking and approach
- Strong problem-solving skills and customer focus
- Fluency in English (Arabic is a plus)
- High level of initiative team player and able to work independently
- Well - organized with the ability to prioritize workload effectively
- Proficient in MS Office; ERP knowledge is an advantage
Additional Information :
Office location
Jebel Ali Free Zone W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti
What we offer
- Informal atmosphere international work environment with real growth opportunities
- A close-knit agile local team where your voice matters
- Continuous training and professional development support
- Housing and transportation allowance
- Full-time role Monday to Friday (8 hours)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
