drjobs Customs & Customer Experience Specialist العربية

Customs & Customer Experience Specialist

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporting our internal teams. If youre a great communicator thrive in a fast-paced environment and are detail-oriented this position is for you.

Key Responsibilities

  • Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
  • Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
  • Coordinate with the shipper and freight forwarders to obtain required documents
  • Manage customer communications via phone and email with professionalism and empathy 
  • Process orders promptly and accurately providing regular updates to customers 
  • Identify potential sales leads and coordinate with the external Sales team
  • Contact suppliers to confirm stock and pricing ensuring transparency with clients
  • Resolve customer concerns efficiently and politely 
  • Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed 

Qualifications :

  • High school diploma or degree in Economics or similar field
  • Experience in customer service or sales specifically in the GCC region 
  • Expertise in export processes particularly from UAE free zones to the GCC region
  • Strong customer-oriented thinking and approach
  • Strong problem-solving skills and customer focus
  • Fluency in English (Arabic is a plus)
  • High level of initiative team player and able to work independently
  • Well - organized with the ability to prioritize workload effectively
  • Proficient in MS Office; ERP knowledge is an advantage


Additional Information :

Office location

Jebel Ali Free Zone W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

  • Informal atmosphere international work environment with real growth opportunities
  • A close-knit agile local team where your voice matters 
  • Continuous training and professional development support
  • Housing and transportation allowance
  • Full-time role Monday to Friday (8 hours)


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

Department / Functional Area

Sales

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.