Reservations Agent

KEY DUTIES AND RESPONSIBILITIES

• Assist in the effective operation of the Reservations department to meet the business goals of the hotel. 
• Adhere to all Standard Operating Procedures. 
• Take personal responsibility for driving upselling achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow up reports according to departmental requirements.
• Maintain effective office administrative procedures within the department that will safeguard and detect doublebookings nonguaranteed bookings filing errors and other inaccuracies.
• Understand and apply hotel policies for noshows cancellation credit and prepayment policies.
• To be uptodate with current information and data of the hotel product including room types rates relative features and facilities food and beverage outlets & promotion spa and health club and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and reservations are honoured.
• Maintain a motivational working environment within the department and with other colleagues in the hotel
• Understand how the Sales office Group Sales Department and Front Desk relate to the Reservation Department.
• Be knowledgeable about local seasonality and events.
• Proactively promote other sister properties of Minor International.
• Liaise with the Accounting Department information on Reservation procedures reports and operational problems and payments of commission.
• Taking amending and cancel reservation details as applicable.  Confirming the method of payment.  Replying to every request for information within the timeline specified by the hotel
• To attend hotel events daily shift briefings and training to improve professional skills

Qualifications :

Your experience and skills include:

• College diploma or equivalent qualifications 
• Minimum 1 year of experience in a similar capacity or minimum 6 months of experience in the area of guest services/telemarketing 
• Excellent reading writing and oral proficiency in English language 
• Proficient in MS Excel Word & PowerPoint 

Additional Information :

Directly opposite to The Dubai Mall the iconic Burj Khalifa 10 minutes walk to the Dubai Metro Station and within a few minutes drive to DIFC World Trade Centre and just 15 minutes drive from Dubai International Airport Swissotel Al Murooj is located in downtown Dubai one of the citys favoured destinations for business or leisure.

Remote Work :

No

Employment Type :

Fulltime