Reservations Supervisor | Hotel Experience
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Job Description
Job description
- Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
- Monitor room availability rates and allotments providing monthly reports on actual materialisation.
- Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
- Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
- Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
- Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
- Train and communicate yield management principles and room inventory control to the reservation team.
- Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
- Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
- Liaise with Guest Relations Officer Duty Assistant Manager Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
- Maintain proficiency in Opera and other reservation software systems.
- Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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