Front Desk Agent
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Job Description
Reporting to the Front Office Manager responsibilities and essential job functions
include but are not limited to the following:
- Demonstrate Fairmonts brand standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Fairmont Dubai by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously using the Guests name whenever possible.
- Follow Hotels telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Fairmonts Code of Ethics.
- Drive Rate & RevPAR through upselling room brand
Qualifications :
Must possess outstanding Guest services skills professional presentation and
sophisticated communication skills
- Proficient in English language (verbal & written) second language is an asset.
- Must be flexible in terms of working hours.
- Able to type 25 words per minute.
- 2 years minimum experience in customer service.
- A hospitality diploma is an asset.
- Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift.
- Carrying filing and reporting tasks.
Additional Information :
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
